In This Section

Here you'll find answers to common questions asked by clients. Start by selecting one of the links below. If you don’t see what you need – contact us.

  1. What type of products and services do you provide?
  2. How do I get an estimate from you?
  3. Tips on how to save your design files
  4. At what resolution should I save my photos and graphics?
  5. What is coated paper stock?
  6. What is a proof and why is it important that I look at it?
  7. What is the Pantone Matching System?
  8. Why do the printed colors look different from the colors on my screen?
  9. Is white considered a printing color?
  10. What file format should I use when submitting my electronic document for printing?
  11. Once I submit the documents, how long will it take to finish my job?
  1. What type of products and services do you provide?

    We select and use papers containing a high content of post consumer waste or virgin fibers from sustainable managed forests. These stocks are used primarly to produce books, binders, and saddle-stitch booklets. They can also be used for numerous other applications like brochures and flyers, sales material and direct mail pieces, operating manuals and benefits guides, annual reports, corporate events as well as basic business cards.
    The quality is indistinguishable when using a blended stock (containing some level of virgin fibers) and near perfect when using 100% recycled papers. You may find speckles in the paper and some stock may have a tad less smoothness or brightness, but image quality and business use remains unaltered. Recycled stockshave come a long way!
    Check out the Products & Services area in the Products Section of our website for a complete list of products and applications.

  2. How do I get an estimate from you?

    Please use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

  3. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  4. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi and should not exceed 600 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixelated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode will be converted to CMYK and colors may not print properly. If you need to match a specif color please let us know.

  5. What is coated paper stock?

    Coated paper stock is a premium, high-quality paper that has been given a smooth glossy finish designed specifically for documents that require sharp details and vivid colors.
    Coated stocks are available in gloss and dull finish and do not cost more than premium uncoated recycled stocks. The coating used on the surface of the substrates hides the imperfection of the recycled paper giving a superb finish.

  6. What is a proof and why is it important that I look at it?

    A physical proof will show color, fonts and graphic variances that are in the file but that are not visible on your computer screen. It will also show side effects created in the file transfer or compatibility between software versions.
    If the integrity of the file and printed piece is critical, be sure to require a proof. It is your last and best opportunity to make sure that the print job comes out the way you want. By carefully inspecting the proof, you can help assure an accurate delivery of your print job.

  7. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process. Using a 4 color process we produce up to 16 million colors to emulate most of the Pantone colors. Use a pantone conversion swatch book to see variance. Pantone Metalic colors can not be reproduced as solid colors.

  8. Why do the printed colors look different from the colors on my screen?

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    Monitors need to be calibrated (as printers) to provide consistant color accuracy. As monitors are almost never calibrated, colors drift, and as a consequence you can not trust your computer to give an accurate reading. Make sure you require a printed proof if your print job requires a very specific color.

  9. Is white considered a printing color?

    Because white is the default color of paper, it is simply recognized as the absence of any ink or toner. When using colored paper, the color of the paper will show where white color is used in your file.

  10. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  11. Once I submit the documents, how long will it take to finish my job?

    Simple jobs are often completed in less than an hour. Some jobs, however, may take several days to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.

FAQs